St Mary's Surgery - Appointments and opening times. How to make an appointment to see your doctor or nurse at the surgery

St Mary's Surgery
Church Close
Andover
Hampshire, SP10 1DP
Tel: 01264 361424

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Opening Hours

Monday - Friday:

07:30 to 18:30

Appointments

Are available Monday-Friday 7.35am to 11.00am, 1.00pm to 2.45pm and 3.45pm to 5.35pm. Alternate Saturdays 8.35am to 11.05am.

Appointments are always required to see a Doctor. Please try to let us know by 10.00am if you need to be seen the same day for urgent medical problems. Urgent appointments will be with whichever Doctor is available at that time.

You may book an appointment to see the Doctor of your choice in advance. You may see any Doctor in the practice but we would encourage you to see the same one for any single problem. Only one patient per appointment please!

If you cannot keep an appointment please let us know as soon as possible so that it can be offered to someone else. We have adequate facilities for patients to park, but only while attending the surgery.

Missed Appointments

The number of Patients failing to attend for their appointments has increased. This creates an increase in the waiting time for appointments and a waste of resources. It has therefore become necessary to implement the following:

If a Patient does not attend for an appointment without informing us, they will receive a letter and a copy of the notice explaining the policy. If they DNA a further appointment, a review of the case will be done by the Doctor to establish whether there are any specific reasons (social or clinical) why the patient should not be removed from the practice list, with an outcome of either:

They will receive a further warning
They will be sent a letter informing them that in accordance with the Policy and

it has now been requested for them to be removed as a Patient from this Practice and they should find an alternative Doctor.

Telephoning the Doctor or Nurse

Your Doctor or Nurse will be happy to give you advice on the telephone. The Receptionists have been asked not to interrupt them when they are with a patient, unless your call is an emergency. You may therefore be given a time to call back, or asked to leave a phone number for the Doctor or Nurse to contact you when they are free.

You may also be asked for brief details of your query, as other members of staff may be able to help if it is not for specific medical advice. Test results can sometimes be given to you over the phone, but if you need to discuss them with your Doctor, the same advice regarding timing will apply.

Further Information

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